Who we are

Tween Xstream is a division of the TweenOvate ministry based in South Africa. The purpose of TweenOvate is to provide parents with parenting resources (for more on this, feel free to visit www.tweenovate.com), and to provide their kids with Christian entertainment such as music, movies and TV shows. And this is how Tween xstream was born.

What personal data we collect and why we collect it

Comments

Comments have been enabled on the Tween Xstream platform, but goes through an approval process before being added. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. If Gravatar is not used, your profile pic that was uploaded inside your members Area will be displayed.

Contact forms

We only have one contact form on our website, and that is under the Contact Us page. You can use this to send us an email that will be sent directly to shows@tweenxstream.com.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

The only embeded content that we use on this website is Vimeo; for streaming the video content, and ConvertKit and/or MailChimp, if in fact a visitor would like to subscribe to our newsletter.

Profile information

Once you became a subscriber of Tween Xstream, you as a parent can update your profile information under My Account. Since it is a criminal offence to collect data from minors, we highly recommend that you enter your details under the profile section, and not those of your children.

Who we share your data with

XrossBeat Media, TweenOvate and/or Tween Xstream does not share or sell personal information or data to any third-parties.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

The only contact information we request is the first name, last name and email address of the parent or gaurdian upon signup.

Additional information

The only additional information that can be provided is a profile pick of the user. Profile pictures are being stored on the Tween Xstream server and not on any third party servers or websites.

How we protect your data

We have currently two systems in place to protect all user data on the Tween Xstream website. The first is from our hosting company, and the second directly on the Tween Xstream website. We also believe to further protect our users is to request as little information as possible. The less data we obtain, the less of a rist there is on our users in the case of a digital attack.

What third parties we receive data from

We receive data from the following third party.

  1. Vimeo. We host all our videos and content on vimeo.com. We receive data and your normal analytics from Vimeo such as views, watch times and impressions. We do not receive any personal information from Vimeo of our users.
  2. ConvertKit / MailChimp. We receive a list of all users that have signed up for the Tween Xstream mailing list. Information we receive from these parties are the information the user provided upon signup, such as Name, Surname and Email address. We also receive data from these parties such as open rates and click rates.

Payment Gateway

Payments are being directly made to PayFast. For more information regarding Payfast and their security and anti-fraud meassures, feel free to visit https://www.payfast.co.za/security-fraud